Strong authentication
As planned, starting June 14th 2022, OmaAvara login requires strong authentication. This means that OmaAvara identification and login will be done with a bank ID or mobile certificate. Changes and instructions relating to the switch to strong authentication can be found on this page.
Strong authentication will make logging in easier and safer
OmaAvara is Avara's digital service for home applicants and residents. In June, we will switch to strong authentication when logging in to OmaAvara, which will make transactions even safer and easier. Strong authentication means that OmaAvara identification and login will be done with a bank ID or mobile certificate. At the same time, we are abandoning the old policy of logging in using an email and password.
Strong authentication in practice
Strong authentication takes place securely through the service provided by Telia with bank IDs or a mobile certificate. In connection with strong authentication, the user's personal ID and name information will be transmitted to OmaAvara. Submitting an application in OmaAvara and concluding an agreement requires strong identification. In addition, the login to the resident's own website is done with a bank ID or a mobile certificate.
Housing applications made before the switch to strong authentication are valid
You can make housing applications and log in to OmaAvara just like before until strong authentication is enabled. After the introduction of strong authentication, previous housing applications are valid normally – for three months from the submission of the application.
Changes and instructions relating to strong authentication
Identification with a bank ID or mobile certificate
Making a new application in OmaAvara requires identification with a bank ID or mobile certificate. Identification is done at the time of application. You can make an application only for yourself or for yourself and another principal applicant who would be jointly liable for the tenancy.
After submitting your application, you can update your application in OmaAvara
After submitting the application, all principal applicants on the application can, if they wish, log into OmaAvara, see the submitted application and update the application or make a completely new application. A new application will always replace any previous applications. Login is made with a bank ID or mobile certificate.
Offers, contracts and contact to customer service
In the future, any housing offers and rental agreements related to the apartments applied for will be visible to both principal applicants and contract parties in OmaAvara. OmaAvara also has a Messages function, through which you can communicate directly with Avara's customer service. Login is made with a bank ID or mobile certificate.
Applying for an apartment without a bank ID or mobile certificate
You can also apply for Avara rental apartments also without a bank ID or mobile certificate. However, it cannot be done through OmaAvara, so please contact Avara for further instructions: vuokraus@avara.fi.
Updating an existing application and making a new application
To update an existing application or make a new application, you must log in to OmaAvara with your bank ID or mobile certificate.
After logging in, you will see your previous applications, housing offers and any Avara contracts in the OmaAvara service.
All principal applicants with a housing application can view and edit the application by logging in to OmaAvara with their bank ID or mobile certificate.
Offers, contracts and contact to customer service
In the future, any housing offers and rental agreements related to the apartments applied for will be visible to both principal applicants and contract parties in OmaAvara. OmaAvara also has a Messages function, through which you can communicate directly with Avara's customer service. Login is made with a bank ID or mobile certificate.
Updating a housing application without a bank ID or mobile certificate
You can make changes to your housing application also without a bank ID or mobile certificate. However, this is not possible through OmaAvara, so please contact Avara rental for further instructions: vuokraus@avara.fi
Old usernames and passwords will be disabled
The usernames and passwords used before 14 June 2022 are no longer valid after the change. Instead, logging in to OmaAvara always requires authentication with a bank ID or mobile certificate.
Changes related to login do not affect the validity of applications. An application you submitted before the change is valid for three months from the date of submission. You can find the details of the application you sent before June 14, 2022 by logging in to OmaAvara with your bank ID or using a mobile certificate.
If you have used more than one username, and you have made several applications with them, then the most recent application you submitted is currently valid.
Login to the resident's website
You can access the OmaAvara resident's website by logging in to OmaAvara with your bank ID or mobile certificate.
After logging in, you will see information about your possible applications, housing offers and rental agreements from the OmaAvara service.
All the principal applicants with housing applications and the parties to the rental agreements can see their information related to the applications, housing offers and rental agreements by logging in to OmaAvara with their bank ID or mobile certificate.
Contact to customer service
OmaAvara has a Messages function, through which you can communicate directly with Avara's customer service. Login is made with a bank ID or mobile certificate.
Problems related to login or resident pages
In case of problems, you can contact Avara's customer service, which will serve you in matters related to renting, maintaining, real estate management and all housing services.
020 611 4400
Mon-Fri 8.30 am - 3.30 pm
avara@avara.fi
Applying for an apartment without a bank ID or mobile certificate
You can also apply for Avara rental apartments also without a bank ID or mobile certificate. However, it cannot be done through OmaAvara, so please contact Avara rental for further instructions: vuokraus@avara.fi.
Problems related to resident login
In case of problems, you can contact Avara's customer service, which will serve you in matters related to renting, maintaining, real estate management and all housing services. You can reach the customer service for Avara residents at:
020 611 4400
Mon-Fri 8.30 am - 3.30 pm
avara@avara.fi